Frequently Asked Questions
Where is your salon located?
988 Doncaster Rd, Doncaster East VIC 3109
Are your products genuine/authentic?
Studio 51 Hair Design is an Australian owned boutique hairdressing salon that has been trading for over 30 years. We stock premium brands that are 100% genuine with authenticity guaranteed.
ORDERI’ve entered the wrong address!
Please contact our team at email@example.com immediately with your Order Number and the correct shipping address. We cannot change the address once your order has been dispatched.
I didn’t receive an order confirmation email
Make sure to check your spam/ junk mail. Still can’t find it? Send us an email and we can resend it to you.
My item arrived faulty!
We are sorry! Please email us via firstname.lastname@example.org or contact us at (03)9842222 with your order number.
DELIVERY/ PICK UP
How do I track my order?
Once your order is dispatched, you will receive a tracking number via email.
Store pick-up procedure
If you have chosen store pick-up at checkout, please wait for a confirmation email advising you that the item is ready and awaiting pick-up. Item will be picked up from our store. (Salon Address: 988 Doncaster Road, Doncaster East 3109)
When will my order be shipped?
We aim to have your order dispatched on the same day if placed before 12pm Australian Eastern Standard Time. If not, your order will be shipped within 1-2 business days.
How long does shipping take?
Please refer to our Shipping Page for all delivery information.